Support
FAQ
Question: Why after copying the files, I see a blue plus sign beside the cameras on some of the images?
Answer: The most current .ald file was not copied from the CD or FTP site, or did not copy incorrectly.
Question: I have copied all the files, but when I do a search, I get the index information but not the image.
Answer: The .dat file and .pro file are not in the correct directory, or did not copy correctly from the CD or FTP.
If you are still having problems, please call us and we will assist you.
ALCHEMY CD:
Most all problems associated with an Alchemy Database are due to images not being copied correctly. DIS checks every CD before we send it to the customer. A quick easy way to test the database, is to open up the database from the CD, and search for data that is marked on the CD, like invoices or patient records that are on the disk. If you can retrieve the image from the disk, the database is fine, and you need to double check you have copied everything correctly.